Return & Refund Policy

1. Returns & Exchanges

We accept returns or exchanges within 7 days of receiving your order, provided that:

• The item is unused, unworn and unwashed.
• The item is returned in its original condition and packaging.
• All original tags, labels and accessories remain attached.
• The item has not been altered, damaged, stained, or otherwise used.

Items that do not meet these conditions may not qualify for a return or refund.

2. Wrong Size or Change of Mind

If you selected the wrong size or simply changed your mind, you may request an exchange within 7 days of delivery.

• Exchanges are subject to stock availability.
• Any additional delivery or return costs may be the customer's responsibility.
• If the requested replacement is unavailable, we may offer an alternative item or store credit.

3. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide your order number and clear photographs/videos showing the issue so our team can assess it.

Where the issue is confirmed to be an Onurik error, we will arrange an appropriate replacement or refund.

4. Refunds

Approved refunds will be processed after the returned item has been received and inspected.

Refund settlements typically take 3–5 business days after the refund has been approved.

The time it takes for the funds to appear in your account may also depend on your bank or payment provider.

5. Items Not Eligible for Refund or Exchange

For hygiene and product-integrity reasons, we generally cannot accept returns for items that have:

• Been worn, washed or altered
• Been damaged after delivery
• Been stained, torn or misused
• Missing original tags or packaging
• Been returned after the applicable return period

Sale, promotional or limited-edition items may have specific return conditions, which will be communicated at the time of purchase.

6. How to Request a Return

To request a return or exchange, contact Onurik Clothing with:

• Your full name
• Order number
• Item(s) you wish to return
• Reason for the return
• Photos/videos where applicable

Our team will review your request and provide the next steps.

7. Delivery & Return Costs

Original delivery charges are generally non-refundable, except where the return is due to an error on our part or a confirmed defective/incorrect item.

For size exchanges or change-of-mind returns, the customer may be responsible for applicable return and redelivery charges.

8. Final Sale

Certain items may be marked Final Sale at the time of purchase. Final Sale items cannot be returned or exchanged unless they arrive damaged or are incorrectly fulfilled by Onurik.

Our Commitment

We believe in making the Onurik experience simple, fair and transparent. If you have an issue with your order, reach out to us first and we'll do our best to find a fair solution.

Onurik Clothing
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